Pharmacy News


Health Mart® Ranks Highest in Customer Satisfaction in J.D. Power 2016 U.S. Pharmacy Study

Wender & Roberts : October 11, 2016 8:35 PM : Pharmacy News

jd-power-surveySAN FRANCISCO — September 15, 2016 Health Mart®, the largest independent pharmacy network with more than 4,700 locally owned community pharmacies across all 50 states, today announced that Health Mart was ranked highest overall in customer satisfaction with chain drug pharmacies across the U.S. in the J.D. Power 2016 Pharmacy Satisfaction StudySM. Results were announced on August 29 by J.D. Power. The study measures customer satisfaction with pharmacies in four segments: mail order, chain drug stores, supermarkets and mass merchandisers.

“Health Mart is focused on helping our pharmacies deliver a quality of care that is recognized by payers, prescribers and patients alike,” says Health Mart president, Steve Courtman. “Our J.D. Power recognition highlights the value Health Mart pharmacies bring to their communities and their ability to deliver personalized service and trusted advice that results in better health for their patients.”

The 2016 U.S. National Pharmacy Study is based on responses from nearly 15,000 pharmacy customers who filled a new prescription or refilled a prescription during the three months prior to the survey period of June 2016. Five key factors that contribute to customer satisfaction with pharmacies are examined: prescription ordering/pick up process, store, cost competitiveness, non-pharmacist staff and pharmacist. Health Mart’s customer satisfaction score was the highest at 898 (out of 1,000). Health Mart pharmacies performed particularly well in the store; non-pharmacists staff; cost competitiveness; and pharmacist categories.

“With strong patient relationships, Health Mart pharmacists provide the knowledge patients can trust to get the care they deserve — helping their patients achieve the best results from their medications, remain adherent and even get the vaccinations they need. The J.D. Power ranking continues to reinforce Health Mart’s commitment to helping independent pharmacies deliver better patient care, and solidifies our position as the industry leader in customer service and loyalty,” said Crystal Lennartz, chief pharmacist, Health Mart.

About Health Mart

Health Mart is America’s fastest-growing independent pharmacy franchise with more than 4,700 locally owned community pharmacies across all 50 states. Health Mart pharmacists provide personalized care and take the time to help patients understand their prescription-drug coverage, how to safely manage multiple medications, and how to take advantage of lower-cost medication options. As an important member of the healthcare team, Health Mart pharmacists possess strong clinical knowledge and partner with their patients, and their patients’ other healthcare providers, to help them manage and improve patients’ health. The Health Mart franchise is owned by Health Mart Systems, Inc., which is an affiliate of McKesson Corporation.

**Wender & Roberts Pharmacy is proud to be a Health Mart Pharmacy.

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Pharmacy innovation award goes to Health Mart

Wender & Roberts : July 17, 2015 1:06 PM : Blog, Pharmacy News

Steve Courtman

Steve Courtman

Chain Drug Review, a publication recognized by industry professionals as the most influential and authoritative news serving the chain drug store industry, has award Health Mart with the ‘Pharmacy Innovator of the Year Award’ for 2014 . Health Mart was selected for this honor “because of its consistently high level of performance in terms of patient satisfaction, its commitment to giving Health Mart pharmacies the tools they need to compete against the big chains, and its efforts to enhance and expand the scope of pharmacy practice.”

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The RxOwnership experience

Wender & Roberts : July 12, 2015 11:07 AM : Blog, Pharmacy News

left-right: Mark Jeffries, Purva Patel, Loren Pierce, Norm Talkowski

left-right: Mark Jeffries, Purva Patel, Loren Pierce, Norm Talkowski

McKesson hosted its annual RxOwnership lunch event here on Friday at ideaShare 2015, offering an insiders’ look at the market for buying and selling pharmacies, and the considerable advantages ownership entails.

Jim Springer, RxOwnership’s regional VP for the south region, introduced a panel of current and former pharmacy owners led by special guest emcee Mark Jeffries, author of the book “The Art of Business Seduction.” The panelists shared their ownership experiences and talked about the intricacies of buying and selling a pharmacy, as well as the resources that McKesson can make available in the process through its RxOwnership program.

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